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Dealing with Difficult People

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This course emphasizes communication and flexible thinking as key methods of dealing with difficult people. Participants will better understands what leads a person to become difficult and identify strategies for dealing with a difficult person. Strategies for improved listening will be discussed while utilizing crucial conversation tools.

Code:	20FKFLS026
Dates:	September 15, 2020 Check for other dates
Meets:	Tu : 9:00 AM - 4:00 PM
Hours:	6.00
Instructor:	Kathy Werking
Fee:	$250 You can receive discounts on this course by becoming a member of

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